Who we are
Our website address is: https://quintadosamoresptl.com.
01 Quinta dos Amores Privacy Policy
Quinta dos Amores is committed to protecting the privacy of its customers and users of the different websites under its supervision, and in this context it has prepared this Privacy Policy, a communication explaining our privacy practices and the options available regarding the way your information is collected and used.
02 What type of personal information is collected?
Personally identifiable information may be requested when requesting a service, subscribing to communications, accessing areas with mandatory registration or carrying out other activities on the website. There is no obligation to provide personal information, this being a decision of the user, however, if you do not wish to provide the requested personal information, you may not be able to complete the subscription to the services or obtain material available for download. When visiting our websites, information such as IP address, domain name, etc. is collected. This information, together with the data provided, allows us to better personalize the user’s visit.
03 How is the information collected used?
It may be used in the following ways: 1. To provide information about new products or services, product updates, sending commercial newsletters, informative emails and surveys about future products or improvements; 2. Providing special offers that may be of interest to the user; 3. Creating content relevant to the user; 4. Barometer to create and improve products and services that meet the needs of users; 5. Authorization to download documents or informational materials, obtain access to services or participate in other activities chosen by the user; 6. Quickly find information about services or products important to you.
04 How is personal information protected?
To ensure the security of your personal information, we have established a series of security measures and different levels of protection. Your personal information is kept on secured networks, which are only accessible by a limited number of persons who have special access rights, and are committed to respecting and maintaining the confidential nature of such information. Despite these measures, when you provide personal information over the Internet, there is always a risk that it may be intercepted and used by third parties outside our control. Although we make every effort to protect your personal information and your privacy, we cannot guarantee the security of the information you make available over the Internet.
05 Who has access to your personal information and to what extent?
Your personal information is not sold or rented to third parties. We do not sell, trade or otherwise transfer your personal information to third parties in any way. You may, at any time, choose not to allow us to share your personal information with third parties. Such a request can be made through our website in the contact section or simply by sending us an email.
06 Links
In order to improve the services offered, we may include links to partner websites. Each website has its own privacy statements, so it is recommended that you read them when using them.
07 Cookies
The Quinta dos Amores website uses cookies. A cookie is a unique text file that a website sends to your browser software that allows a website to customize the information displayed to you based on your browsing preferences. We may use cookies to personalize your pages or to “remember” you when you register for products or services. If you do not want us to install cookies on your browser, you can set your browser to reject cookies. Rejecting cookies will affect your ability to use some of the services on our website. Cookies are also used to track visits to our websites. The information collected in this way helps us to optimize the content of the websites, navigation on them and their performance.
08 Choices and cancellation
We provide different ways for you to request that we do not send you additional information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making any corrections.
09 Changes to the privacy policy
These policies may change, either due to changes in legislation or to cover new developments within the Internet itself. We therefore reserve the right to make any changes in this regard and we ask that you visit this page regularly, as such changes may affect you as a visitor to our website.
10 Contacts
For any questions about this privacy policy and the privacy aspects of our products and services, or to make a complaint, please contact:
Quinta dos Amores, Email: quintadosamores.ptl@gmail.com
11 Who manages personal information?
Both our Website and the information collected are administered and controlled by Quinta dos Amores.
Alternative Dispute Resolution
In case of dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:
Lisbon Consumer Dispute Arbitration Center: http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court: http://www.triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court): … http://www.ciab.pt/pt/
CNIACC – National Centre for Information and Arbitration of Consumer Disputes: http://www.arbitragemdeconsumo.org/
Coimbra District Consumer Dispute Arbitration Centre: http://www.centrodearbitragemdecoimbra.com
Information on Consumer Disputes in the Algarve, Mediation and Arbitration Centre: http://www.consumoalgarve.pt
Porto Consumer Information and Arbitration Centre: http://www.cicap.pt
More information on the Portal do Consumer: http://www.consumidor.pt
Reservation
• All customers must complete the reservation form. Once submitted, they will receive a confirmation email containing the reference of the reserved property.
• The initial payment, corresponding to 50% of the total amount, is required to validate the reservation. The remaining amount will be paid until 7 days before check-in.
• A reservation will only be considered confirmed after receipt of the first payment (50%).
• Payment is made by bank transfer, or MbWay. After completing the reservation request, an email will be sent to the reservation holder with the company’s bank details. The holder has one hour to confirm the reservation; otherwise, the accommodation will no longer be reserved in his name.
• Prices are subject to change and availability must be confirmed by us for each booking.
• The reservation is only considered complete when up to 7 days before check-in, we receive the remaining amount of the reservation or an email with proof of bank transfer.
Cancellation policy
• If canceled within 72 hours of booking, the 50% deposit will be refunded.
• Any cancellation made after this 72-hour period will not result in any refund.
Check-in and check-out
• Check-in is possible from 3 PM to 6PM
• Check-out must be done by 8AM to 11am.
Cleaning and maintenance
• Guests must leave the accommodation in the condition in which they found it. Otherwise, an additional cost may be charged for extraordinary cleaning.